A report from Boston Consulting Group (BCG) found that almost all banks have invested in AI technology, yet less than 1 in 4 have progressed from pilots and proof of concepts to fully implement the technology into their daily operations.
“The leap from predictive analytics to generative AI—and now to fully autonomous, agentic systems—is here,” states the report. “AI is no longer a fringe experiment; it’s the engine of next-generation banking. Customer interactions, loan approvals, fraud detection, even compliance monitoring: all are ripe for reinvention.”
Fewer than 1 in 4 banks ready for AI era – report
